Finnish Customer Support Agent – Tule rakentamaan Greenelyn menestystä Suomessa! 🇫🇮🌱

Etsimme nyt kaksikielistä osaajaa, joka voi tarjota erinomaista asiakaspalvelua Greenelyn asiakkaille! Greenely on hiljattain lanseerannut palvelunsa Suomessa, ja laajennamme nyt suomalaista tiimiämme rakentaaksemme parhaan asiakaskokemuksen ja tukeaksemme kasvuamme Suomen markkinoilla. Rooli sijaitsee Tukholmassa, Ruotsissa.

Roolista
Haluatko olla tärkeä osa innovatiivista ja nopeasti kasvavaa yritystä, joka edistää kestävää energiankäyttöä? Tulet työskentelemään tiiviissä yhteistyössä eri tiimien kanssa – erityisesti oman asiakaspalvelutiimisi, mutta myös tuote-, teknologia- ja markkinointitiimien – varmistaaksesi, että Greenelyn palvelut toimivat sujuvasti suomalaisille asiakkaille. Sinulla on mahdollisuus vaikuttaa asiakaskokemukseen ja kehittää toimintatapoja, jotka tukevat suomalaisen asiakaskantamme kasvua.

Your responsibilities:

• Be a Greenely ambassador in communication with our Finnish customers via chat, email, and phone.

• Assist customers with questions related to electricity contracts, energy consumption, and app usage.

• Implement and improve customer support processes and routines with a focus on scalability and quality.

• Collaborate with internal teams such as product, marketing, and tech to ensure a strong local offering.

• Identify and report bugs and improvement opportunities in the app to the product team.

• Create and update FAQ articles, customer instructions, and internal guidelines.

• Contribute to the continuous development of the customer journey and customer experience in the Finnish market.

Your profile:

We believe you have a genuine interest in people, technology, and customer service. You are positive, attentive, and solution-oriented, with a natural ability to deliver an excellent customer experience.

• You have experience in customer support, preferably in a fast-growing or digital environment.

• You are fluent in Finnish and English, both spoken and written. Swedish is a plus!

• You have a strong service mindset and a natural ability to create great customer experiences.

• You are self-driven, structured, and take initiative easily - and aren’t afraid to roll up your sleeves when needed.

• You have an interest in digital solutions.

• Experience from the energy industry is a plus but not a requirement.

To succeed with us:

• You have a strong sense of service and enjoy delivering high quality customer experience.

• You like to collaborate, take initiative, and actively contribute to improvement.

• You are driven by curiosity and want to learn more about energy and sustainability issues.

• Start date: 1st of December.

We can offer you 🏢👩‍💻

Innovation and sustainability: Be part of shaping the future of energy solutions and contribute to our fast-growing company in an innovative environment.

Development opportunities: You’ll have the chance to grow both technically and professionally in an exciting and dynamic workplace.

Meaningful impact: By working with us, you’ll help make energy more sustainable and accessible for the future.

Benefits: 5,000 SEK wellness allowance, wellness hour during work hours, occupational pension, private health insurance, competitive salary, and much more!

About Greenely

Greenely connects your home’s electricity consumers in one app, giving you the ability to take full control of your energy usage, save money, and generate entirely new sources of income.

WE ARE bold and push the limit.
WE energize each other.
WE think like owners.
WE lead with knowledge.